At The Decothrive, we utilize major logistics firms to handle the shipping of our products. Due to the delicate nature of our items, we craft customized wooden packages for each order to ensure their safety during transit. The cost of delivery encompasses both packaging and shipping expenses, with a portion covered by the customer and the remaining borne by us.
Our shipping fees are calculated based on the invoice value as outlined below:
- Prepaid Orders: Shipping is free.
- COD Orders Above ₹5000: Shipping is free.
- Orders ₹0-1000: ₹50 COD + Shipping Charge
- Orders ₹1001-5000: ₹150 COD + Shipping Charge
Orders within Delhi NCR are managed by our in-house logistics team and are typically dispatched and delivered within 5 days of order confirmation.
For orders outside Delhi NCR, our logistics partners take charge. You will receive tracking details and partner information via email once your order is dispatched. Changes in order status will only reflect on your account’s order status page after dispatch. To manually track your order’s status, use the AWB number sent to you and visit the partner websites listed below:
- Movin: https://www.movin.in
- Xpressbees: https://www.xpressbees.com
- DTDC Tracking: https://www.dtdc.in/tracking.
- Safexpress: http://www.safexpress.com
- Blue Dart: http://www.bluedart.com/
- Indian Post: https://www.indiapost.gov.in/
Our logistics partners will make three delivery attempts before initiating a return to us. Ensure your shipping details include your complete and accurate address, along with a mobile number for efficient delivery. If your package is returned, notify us at email@example.com or +919354747493 , and we’ll promptly resend it upon receipt.
We accept Cash on Delivery (COD) for eligible pin codes. Please note that non-eligible COD orders will not be accepted. Major debit and credit cards are accepted, along with Net Banking options across prominent banks.
EMI payments are also an option:
- Choose your preferred payment method: Credit Card, Debit Card, Net Banking, or UPI.
- You’ll be directed to the Payumoney page, where you can select eligible debit or credit cards for converting your payment into manageable EMI plans. Supported banks include HDFC Bank, Standard Chartered Bank, Ratnakar Bank, Kotak Bank, HSBC Bank, ICICI Bank, Yes Bank, and Axis Bank