At Decothrive, we are committed to providing a seamless and customer-centric shopping experience. We understand that occasionally, you may need to return a product or cancel an order. We have developed the following policy to assist you in such situations.

Return Policy:

We have a flexible and customer-friendly return policy. We strive to accommodate our valued customers as much as possible. We gladly offer replacements under the following circumstances:

  • Wrong Product or Mismatch: If a wrong product has been dispatched or the received item does not match the one you selected during order confirmation.

  • Quality or Manufacturing Defect: If you identify any quality or manufacturing defects in the received product.

  • This term is for a condition describe such a customer is “Verified Packaging Participant”  This term highlights the customer’s active involvement in the packaging and shipping process to ensure the safe return of the product. By documenting the unboxing and repackaging through videos, the customer becomes a reliable participant in verifying the product’s condition upon receipt and guaranteeing its safety during the return journey.

  • Damaged Product: If the product arrives in a damaged condition.

  • Incompatibility with Décor: If the product doesn’t fit your desired décor, we offer refunds, deducting a partial cost of freight based on the invoice value, as per the following scale:

  -Order Value: Rs. 0.00 – Rs. 999 → Deduct Rs. 150

   – Order Value: Rs. 1000 – Rs. 2999 → Deduct Rs. 350

   – Order Value: Rs. 3000 – Rs. 4999 → Deduct Rs. 500

   – Order Value: Rs. 5000 and above → Deduct 10% of order value

To initiate a return, please contact us at support@decothrive.com or WhatsApp/Call +91 9354747493

Breakages:

If your product arrives with breakage or transit damage, kindly send us a picture of the product via WhatsApp 09354747493, and we will promptly address the issue. 

Please note that even if the product is broken, we require the original packaging with foam and cushioning intact for safe return transit.

Cancellation:

We prioritize 100% customer satisfaction and understand that circumstances may arise where you need to cancel an order. To cancel an order, please email us at support@decothrive.com or contact us at the following numbers within 24 hours of placing the order: +91 9354747493

Please note that orders cannot be cancelled or altered after 12 hours of placing the order. Once an order is packed and shipped, it cannot be cancelled but will be treated as a return if non-accepted. For COD (Cash on Delivery) orders, Decothrive reserves the right to deny future orders.

 Please consider that handmade products may exhibit slight differences in texture, color, and size. These natural aberrations are not considered defects but rather add uniqueness to each product.

 For orders above Rs. 20,000, we may request a good faith prepayment of 25% of the total invoice amount.

Return Process:

  • Our return policy is applicable within 7 days from the receipt of the product and only for the following reasons: damaged product, manufacturing defect, or incorrect product. The time frame starts from the date the product was delivered, as confirmed by our logistics team or courier partners. To initiate a return, please contact us at www.decothrive.com or WhatsApp/Call +91 9354747493 (10 AM – 6:30PM).
  • To assess the reason for return, please send us two images of the product: one of the damaged parts and one of the entire products. Email the images to support@decothrive.com, where our Quality Assurance team will review them to determine eligibility for return.
  • After reviewing your request and images, we will inform you of your Return Request Status within 2-3 days. If your return request is accepted, we will arrange a reverse pickup for the product. It generally takes 2-3 working days to organize the pickup and 7-10 days for delivery to our warehouse. Once the merchandise is received at our warehouse, our quality assurance team will inspect it, and the refund process will be initiated within 2-3 days. The refund amount will be reflected in your bank account.
  • Please note that items purchased as final sale cannot be returned, exchanged, or repaired.

Points to Remember:

   – The product must be returned in its original packaging, including tags, barcodes, accessories, manuals, warranty cards, shipping label (attached to the packet), invoice, etc.

   – The product should be unused and in its original condition.

   – You will be asked to print three documents to provide to the logistics company representative during pickup.

Refunds:

All refunds will be processed within 2-3 days of receiving the merchandise at our warehouse. Refunds may be provided in the form of Store Credits, which are the fastest way to receive a refund. Store Credits are a form of money with no expiry date and no limitations on usage, and they are usually processed immediately upon confirmation.

 Prepaid orders will be refunded directly to your account, while COD orders will be refunded via NEFT transfer. Please provide your account details for the NEFT transfer. Kindly allow 5-6 days for the refunded amount to reflect in your account statements.

Secure Packaging:

We take utmost care to ensure secure packaging for even the most delicate products. Our skilled packaging department and heavy-duty packaging materials ensure the safety of your items during transit.

If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you.

Warm regards,

 Decothrive Team