Will I receive the same product that I see in the picture?

Yes, we ensure that the product images displayed on our website accurately represent the actual products you will receive. However, please note that there may be slight variations in color or texture due to lighting conditions and individual monitor settings.

We strive to provide the best possible representation of our products to ensure your satisfaction.

Where can I view my sales receipt?

You can easily view and download your sales receipt by logging into your Decothrive account. Once logged in, navigate to the "My Orders" or "Order History" section, where you will find a list of your past orders. Click on the specific order you are looking for, and you will have the option to view and download your sales receipt in PDF format. If you need any further assistance, feel free to contact our customer support team.

How can I return an item?

Returning an item is simple and hassle-free with Decothrive.

Here's how:

  1. Log into your Decothrive account and go to the "My Orders" or "Order History" section.
  2. Find the order containing the item you wish to return and click on the "Return" or "Refund" option.
  3. Follow the instructions provided to select the item you want to return and the reason for the return.
  4. Once your return request is approved, you will receive further instructions on how to ship the item back to us.
  5. Pack the item securely in its original packaging, include any accessories or tags, and ship it back to us using the provided return label.
  6. Once we receive and inspect the returned item, we will process your refund or provide a replacement as per your request.

Please note that certain conditions and exceptions may apply to the return process, so we recommend reviewing our return policy or contacting our customer support team for any specific inquiries.

Where can I ship my order?

We offer shipping services to various locations within india. When placing an order on our website, you can enter your shipping address during the checkout process. Please ensure that the shipping address you provide is accurate and complete to ensure smooth delivery.

If you have any specific questions regarding shipping to your location or need assistance with entering your shipping address, please feel free to contact our customer support team. We're here to help!

Will you restock items indicated as “out of stock?”

We strive to maintain a diverse inventory of high-quality home decor items, including those that may temporarily be marked as "out of stock." While we make efforts to restock popular items, availability is subject to factors such as supplier availability, production schedules, and demand.

To stay updated on restocked items, you can subscribe to our newsletter or enable product notifications on our website. This way, you'll be among the first to know when an item is back in stock.

If you have any specific inquiries about the restocking of a particular item, feel free to reach out to our customer support team, and they will be happy to assist you with the most up-to-date information.


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Address: 612 , 6th Floor, DLF Galleria Rd, DLF Phase IV, Gurugram, Haryana - India, 122009



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